YOUR MANAGED IT SERVICE PACKAGES

All our plans include infrastructure monitoring and unlimited remote IT support. We look after you by stopping issues before they happen and getting you back up and running fast. That's why we have a 4.7 out of 5 customer satisfaction rating.

Essentials

The essentials you need to stop your IT headaches with unlimited remote support.

$125

Per user Per Month

Essentials Includes:

User Support:

  • Unlimited Remote Support
  • Unlimited On-Site Support

Business Productivity Tools:

  • 365 Business Premium License

Proactive Maintenance:

  • Computer Patching and Updates (all software)
  • Device Health Monitoring
  • Device Performance Optimization
  • Network Infrastructure Maintenance

Cyber Security:

  • Antivirus Software
  • Antivirus Monitoring

IT Management:

  • Customer Support Portal
  • IT Documentation
  • Asset Management
  • Monthly Executive Report

Business

Keep your business ticking with 24/7 support, best-of-breed software, and strong technology governance
* Minimum plan required for Cyber Insurance.

$165

Per user Per Month

Everything in Essentials, PLUS:

User Support:

  • Urgent After-Hours IT Support

Business Productivity Tools:

  • 365 Business Premium License
  • Cloud Print Management

Cyber Security:

  • Microsoft 365 Cloud Backup
  • Password Manager App
  • Endpoint Security Software (EDR)
  • Spam and Web Filtering
  • Network Intrusion Detection
  • Identity and Access Monitoring
  • Firewall & Network Monitoring

IT Management:

  • Vendor & Supplier Management
  • IT Planning & Budgeting
  • Cyber Insurance Support
  • E-Waste Recycling
  • Monthly IT Meeting

Premium

On top of our best-in-market IT services, leverage optimyze's Virtual CIO and our training programs to drive your business forward.

$195

Per user Per Month

Everything in Business, PLUS:

Strategic Business Support:

  • Access to Virtual vCIO Strategic Planning
  • Weekly Onsite Check-ins

Business Productivity Tools:

    • 365 Business Premium License
    • Cloud Print Management

    Cyber Security:

    • Dark Web Monitoring
    • Continuous vulnerability Monitoring
    • Realtime Threat Intelligence
    • Behavioural Analytics
    • Security Event Analysis
    • Cyber Security Awareness Training

    IT Management:

    • IT Policy Development
    • Budget & Financial Mangement
    • Compliance & Regulatory Support
    • Risk Management

    Frequently Asked Questions

    What is covered under this Agreement?
    Please check your individual agreement, however, as a rule of thumb, everything related to keeping your existing IT environment in tip-top shape is covered.
    Are Projects covered in my Agreement?
    Unfortunately, we can’t cover Project work under your Agreement. These are quoted separately to your ongoing monthly Agreement.
    What are the standard Helpdesk Hours?
    Our helpdesk is available 9 am –5:30 pm Monday to Friday excluding Auckland Public Holidays.
    When is After Hours Support Available?
    Simple, 24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best.
    Can I have regular onsite visits?
    Absolutely, in fact, we encourage every client of ours to have regular visits. Most productivity affecting IT issues goes ignored until the IT person “walks past”.
    What technologies do you support?
    We have in-house experience with loads of different technologies (Microsoft, Apple, Google, and much more.
    How is pricing managed?
    As most of our pricing is based on a per-user basis, we work out each quarter whether there is more or less staff and modify the agreement accordingly.
    Is the Cloud useful for my business?
    We strongly believe a “Hybrid Approach” is currently the best approach to utilizing Cloud technologies. A mixture of onsite and offsite infrastructure works for most businesses.
    How long is the Agreement for?
    Typically, most agreements are 12 months, however the general rule of thumb is the longer the agreement, the better the deal (e.g. for each extra year of an agreement over 12 months, we will offer 1 month free).
    Can I cancel my Agreement?
    Absolutely, if we break any of the conditions we promise to you, you have grounds to cancel your agreement with us and walk away.
    Do you support Tablets and Phones?
    Absolutely, we live in an age where everyone is connected all the time and we can assist your team with this.
    Do you have standard forms we can use?
    Absolutely, we have a vast array of Computer and Email Policies, Privacy Policies and Other forms. Ask us for more details.

    GUARANTEED RESPONSE TIME

    We always aim to hit our “Response Target” when it comes to responding to your issues, however we absolutely guarantee we will respond by the “Response Guarantee” times listed below:

    PRIORITY
    EXAMPLE
    RESPONSE GUARANTEE
    RESPONSE TARGET





    Critical

    Entire Company Offline (Call Us!)

    2 Hours

    5 Mins

    High

    Department Offline (Call Us!)

    4 Hours

    15 Mins

    Medium

    User PC Offline

    8 Hours

    1 Hour

    Low

    New User Setup / Maintenance

    16 Hours

    8 Hours

    about-our-company

    Contact

    Contact us if you have any questions or concerns. Feel free to reach out to us by mail, phone, or email at any time.

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    As part of a comprehensive IT service offering, we offer private, hybrid, and public cloud services. We are here to help everyone who wants to make the most of the cloud environment.

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